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Customer Support & Purchasing Management

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Customer Support & Purchasing Management
Leading provider of outsourced material management solutions and direct distribution of components to aerospace & defence industries
Customer Support  
Issue Resolution
Customer Support division required interim strategic Director to develop and manage that business, turnover £25m.
  • Contributed to effective running of client business as part of executive team.
  • Developed and implemented sector business plan, including market development strategies, and as part of executive team, company business plan.
  • Led team of 22 with 6 direct reports.
  • Implemented strong relationship management to improve company image and perception.
Purchasing Management  
Issue Resolution
Out of date and inefficient procurement function.
  • Restructured procurement & order book management processes.
  • Defined and implemented organisational change programme incorporating internal development, external recruitment, inter-divisional transfer & release of staff.
  • Introduced strategic procurement practices.
  • Improved product availability to achieve year-end sales targets whilst minimising year-end inventory.
  • Instigated IT developments to support cost-down programme.