Optimising Spares Availability & Centralising Distribution
Yield Measurement Equipment manufacturer |
| Spares Availability |
|
| Issue |
Resolution |
| Customer dissatisfaction with availability of service spares was critical, with inventory accuracy out of control. |
- Single contract negotiated with service provider to provide:
- Full reverse logistics service to manufacturing plants in US
- Inventory & service management reporting
- Literature & Training to all users of service
- Resulted in service levels improved to 95% availability in 24 hours, 99% inventory accuracy, and stock holding reduced by $3.5m – and Spares Logistics removed from key clients’ critical items agenda.
|
| Centralising Distribution |
|
| Issue |
Resolution |
| Cost of shipping products throughout Europe uncontrolled and excessive. |
- Extended single 3PL contract above to control and manage distribution costs effectively by:
- Opening a European DC and a centralised service call centre.
- Transferring all European stocking sites to networked SPC’s.
- Providing multi-level distribution services from core network to NFO & OBC flights and bullet van deliveries
|
