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Optimising Spares Availability & Centralising Distribution

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Optimising Spares Availability & Centralising Distribution
Yield Measurement Equipment manufacturer
Spares Availability  
Issue Resolution
Customer dissatisfaction with availability of service spares was critical, with inventory accuracy out of control.
  • Single contract negotiated with service provider to provide:
  • Full reverse logistics service to manufacturing plants in US
  • Inventory & service management reporting
  • Literature & Training to all users of service
  • Resulted in service levels improved to 95% availability in 24 hours, 99% inventory accuracy, and stock holding reduced by $3.5m – and Spares Logistics removed from key clients’ critical items agenda.
Centralising Distribution  
Issue Resolution
Cost of shipping products throughout Europe uncontrolled and excessive.
  • Extended single 3PL contract above to control and manage distribution costs effectively by:
  • Opening a European DC and a centralised service call centre.
  • Transferring all European stocking sites to networked SPC’s.
  • Providing multi-level distribution services from core network to NFO & OBC flights and bullet van deliveries